A Powerful, Connected and Well Educated Technology Community for Maine
CSat SIG focuses on the delivery of a high level of customer satisfaction by companies providing technology-related products and services. The group is intended for those in customer-facing positions, and presentations will have a technology product/service orientation, but anyone interested in customer satisfaction topics is welcome to attend meetings.
Group Managers:
Mark Benton, LSS, Acadia Business Advisors, LLC
Sean Byrne, Nexus Management
Scott E. Hardy, LL Bean
This is a new SIG. The first meeting will be in April or May of 2010. (Meeting date will be posted on this page once it's set.)
Announcements and New Forum Topics
For those of you that have spent some time cruising the TechMaine website, you know that we have a great deal of information online. Our recent survey and a PHP User Group forum post this week point out that the TechMaine site can be a bit...
No meeting on 04-26-10. Please check the site soon for the new date.
Starting in April or May, 2010, we will have new SIG - The TechMaine Customer Satisfaction SIG - centering on CSAT issues for companies with a technology product/service orientation.
You are invited to join the group. Meeting dates/times...
Forrester surveyed 141 executives from large North American firms to find out about their customer experience endeavors.
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