For over 100 years Oxford Networks has been a leader in identifying customer needs and providing innovative business and residential solutions.
People
We put our customers and employees first. Our approach to each one is personal and trusting. We hire employees who demonstrate strong service ethics and accommodate diversity.
Products
We customize business solutions and service packages to meet identified needs.
Service
Our competition is worldclass. Our differentiator is personal service and local access.
Our Philosophy
Oxford’s philosophy of doing business can best be described in terms of the company’s approach to people.
Our People Values start with employees and spill into relationships with customers, shareowners, industry peers and vendors. The core People Value of Oxford Networks is the fundamental belief that employees want to be great. It is management’s role to create the conditions within which employees can achieve their potentials. We are committed to employee development and to the eternal quest of trusting them, treating them honestly, mentoring them, insisting on a receptivity to ideas, and more. We do not keep secrets from employees. Oxford’s approach to customers is personal and trusting. To ensure the greatest possible service to customers, we hire employees who demonstrate strong service ethics and understand differences among customers. We train for technical knowledge.
We create products that recognize differences among customers but we do not create custom products. We will sell products to customers who need them and actively work to identify their needs. We recognize customer churn and product churn as a failure to match a need with a solution.
We compete with some of the largest companies in the world. While our competitors strive for economies of scale, we compete on the basis of personal service and an intense focus on satisfying the specific needs of each customer.
Sincerely,
Craig Gunderson
President, CEO
Mission Statement
Oxford Networks will be the communications industry leader in Maine by:
- Providing our customers with a wide range of choices for voice, data, and entertainment services
- Investing in local community infrastructures
- Providing a company culture where talented employees enjoy challenging, rewarding, and fulfilling careers
- Maximizing shareowner value through the execution of sound strategies based on sustainably unique processes.
